Refund Policy

How does the refund procedure work?

Refund shall be made under the following conditions:
1. Order Cancellation
2. Order not delivered to the recipient.

This cancellation and refund policy may be altered at any time without prior notice. Due to the pandemic, we are extending our return policy from 7days to 14days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund exchange. In case of any clarification, customers can contact our support team at

Please expect the delayed in delivery as we are working with half strength in man power.


As the situation with COVID-19 evolves day to day, our top priority during these challenging times continues to be the health and the safety continues to be the health and safety of our co-workers, customers and communities.

At Vi Prime, taking care of both the community and our employees is essential to us. All Vi Prime employees are provided with health insurance, and every employee is being paid their full salary during this time.

All employees have been trained on proper handwashing protocols, work areas are cleaned before shipping each package, and all employees wear vinyl gloves and face masks at all times, especially when packaging orders.

Stay Safe! Stay Healthy!